Return & Refund Policy
Last updated: September 7, 2026
We accept eligible returns for defective, damaged, incorrect, and non-defective or buyer's-remorse reasons under the conditions below.
Return Window
You must contact us to request a return within 30 calendar days from the carrier's recorded delivery date. A written return authorization is required before an item is sent back.
How to Request a Return
- Email support@gardennestte.shop with your order number and the reason for the return.
- For damaged, defective, missing-part, or incorrect items, include clear photos of the product, packaging, shipping label, and issue.
- Wait for written approval, the correct return address, packing instructions, and a mail label or freight instructions when applicable.
- Send or make the approved item available for pickup within the period stated in the authorization.
Do not return an item to our registered office unless the written authorization specifically instructs you to do so. Unauthorized returns may be refused or delayed because different products can have different return facilities.
Eligible Reasons
- Product arrived damaged;
- Product is defective;
- Incorrect product or material component was delivered;
- Non-defective return or buyer's remorse, subject to the condition requirements below.
Condition Requirements
For a non-defective or buyer's-remorse return, the item must be unused, unassembled, uninstalled, unaltered, complete, and in its original packaging with manuals, hardware, and accessories. Opened packaging may be accepted when the item otherwise remains in returnable condition.
For a damaged, defective, or incorrect item, do not continue assembly or use after discovering the issue if doing so could cause further damage or create a safety risk. Normal inspection or the reasonable steps needed to identify a defect do not automatically make the item ineligible.
Return Shipping and Freight Costs
- Damaged, defective, or incorrect item: after approval, Gardennestte will provide a prepaid mailing label or coordinate and pay for authorized freight pickup, as appropriate. Do not arrange independent freight without written approval.
- Non-defective or buyer's-remorse return: the customer is responsible for return mailing or freight costs, including suitable tracking and insurance. We will provide the authorized destination and any required freight instructions.
We do not charge a separate restocking fee for an approved return that meets this policy. Documented costs caused by unauthorized shipping, missing components, customer-caused damage, or a failed freight pickup may be deducted only when permitted by law and explained to the customer.
Inspection and Refund Timing
Returned items are inspected after receipt or authorized pickup. Once the return is approved after inspection, we will issue the refund to the original payment method within 5 business days. Financial institutions may take up to 10 additional business days to post the credit.
An approved refund generally includes the returned item's purchase price and applicable sales tax. Because eligible standard outbound shipping is free, there is normally no standard outbound shipping charge to refund. Optional paid services already performed, if any were clearly selected at checkout, are not refundable for buyer's remorse unless required by law.
Exchanges
We do not guarantee direct exchanges. When an exchange is not available, we will process an approved return and the customer may place a new order for the preferred item.
Order Damage, Missing Parts, and Manufacturer Support
Contact us promptly if a shipment is damaged or incomplete. We may offer replacement parts, a replacement product, repair support, or a refund depending on the issue and customer preference where required by law. A manufacturer's warranty process does not reduce rights available under this return policy during the 30-day window.
Non-Returnable Situations
A return may be refused when it is requested after the 30-day window, sent without authorization, or materially damaged by misuse, improper storage, incorrect assembly, unauthorized modification, neglect, or an event occurring after delivery. This limitation does not apply when applicable law requires another remedy.
Contact
Return requests: support@gardennestte.shop | +1 347-850-6640