Order Cancellation & Changes Policy

Last updated: September 7, 2026

We begin processing orders promptly. Contact us as soon as possible if you need to cancel an order or change an item, quantity, contact detail, or delivery address.

How to Request a Cancellation or Change

Email support@gardennestte.shop or call +1 347-850-6640. Include the order number and the exact requested change. A request is not confirmed until Gardennestte provides written confirmation.

Before Fulfillment

If the order has not entered fulfillment or been committed to a carrier, we will make a reasonable effort to cancel it or apply the requested change. We cannot guarantee cancellation because orders can move into fulfillment before a support request is reviewed.

After Dispatch or Freight Booking

Once an order has shipped or a freight movement can no longer be stopped, it cannot be canceled as an unshipped order. The customer may request a return after delivery under our Return & Refund Policy. Buyer-requested refusal, rerouting, redelivery, or carrier return costs may be treated as buyer's-remorse return costs unless the shipment is damaged, defective, incorrect, or affected by our error.

Address Changes

Address changes are not guaranteed after an order is submitted. For security, we may require verification or may cancel the original order and ask the customer to place a new order. Customers are responsible for reviewing the delivery address before checkout.

Cancellations by Gardennestte

We may cancel all or part of an order when payment cannot be verified, the delivery address is ineligible, inventory is unavailable, a product or pricing error is material, fraud is suspected, or fulfillment would violate law or policy. We will notify the customer and issue any amount collected for the canceled item to the original payment method within 5 business days. The bank may take up to 10 additional business days to post the credit.

Refunds for Approved Pre-Shipment Cancellations

An approved cancellation is refunded to the original payment method. We do not issue cash refunds for card or digital-wallet payments.