Frequently Asked Questions
Last updated: September 7, 2026
What does Gardennestte sell?
We are an online retailer focused on garden sheds and outdoor storage solutions. The product page identifies the brand, size, materials, included parts, assembly requirements, price, availability, and any product-specific warranty information.
Where do you ship?
We ship to eligible delivery addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, international destinations, or P.O. boxes for oversized or freight products.
How much is standard shipping?
Standard shipping is free for eligible contiguous-U.S. addresses accepted at checkout. We will not add an undisclosed standard-shipping charge after purchase.
How long will delivery take?
Orders are normally processed in 1-2 business days. Estimated transit after dispatch is 5-6 business days, for a normal combined estimate of 6-8 business days. These are estimates, not guaranteed appointment dates.
Will I receive tracking?
When tracking is available, it is sent after dispatch. Tracking may take up to 48 hours to show movement. Freight carriers may contact you separately to arrange an appointment.
What does freight delivery include?
Unless the product page clearly states otherwise, freight delivery is curbside only. It does not include backyard placement, unpacking, assembly, installation, foundation work, permits, utility work, or packaging removal.
Do sheds arrive assembled?
Unless expressly stated on the product page, sheds arrive unassembled. Review the instructions, component list, required tools, foundation needs, and local permit or homeowners' association rules before installation.
Can I return an item?
Eligible damaged, defective, incorrect, and non-defective or buyer's-remorse items may be returned when you contact us within 30 calendar days of recorded delivery and receive written authorization. Buyer-remorse items must meet the condition requirements in our Return & Refund Policy.
Who pays return shipping?
Gardennestte pays for an approved return of a damaged, defective, or incorrect item. The customer pays approved mail or freight costs for a non-defective or buyer's-remorse return. Never arrange freight or send an item before receiving authorization.
When will I receive my refund?
After the return is received, inspected, and approved, the refund is issued to the original payment method within 5 business days. The bank may take up to 10 additional business days to post the credit.
Can I cancel or change an order?
Contact us immediately. We will try to help before fulfillment begins, but cancellation or changes are not guaranteed. After dispatch, the return policy applies.
Is every product covered by the same warranty?
No. Warranty terms vary by product and apply only when shown on the product page or included in manufacturer documentation. Gardennestte does not advertise a blanket warranty for all products.
How do I contact support?
Email support@gardennestte.shop or call +1 347-850-6640. For order help, include your order number. Our registered office and business contact address is 5366 Central Florida Pkwy, Suite 3, Orlando, FL 32821, United States.