Return & Refund Policy
At GardenNestte, customer satisfaction is important to us. This policy explains our return and refund procedures.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To request a return, please contact us at:
Please provide your order number, the product you wish to return, and the reason for your return.
Return Eligibility
To be eligible for a return, the product should generally:
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Be returned within 30 days of delivery.
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Be in the same condition in which it was received.
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Include its original packaging, accessories, manuals, and components where applicable.
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Include proof of purchase or your order information.
Products that have been materially damaged through misuse, improper installation, unauthorized modification, or improper maintenance may not qualify for a standard return.
Do not send a product back before contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at support@gardennestt.shop.
Please include your order number and photographs or other information reasonably necessary for us to evaluate the issue.
If the issue is confirmed, we will provide an appropriate resolution.
Return Shipping
Return shipping instructions and the applicable return location will be provided after your return request has been reviewed.
For returns caused by an incorrect, defective, or damaged product supplied by us, we will provide the appropriate return instructions.
For discretionary returns where the correct product was delivered in good condition, applicable return shipping responsibilities will be communicated before the return is authorized.
Refunds
Once the returned product is received, we will inspect it and notify you of the status of your refund.
Approved refunds are processed within 10 business days after inspection.
Refunds are issued to the original payment method used to make the purchase.
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Exchanges
If you need a replacement because you received an incorrect, defective, or damaged item, please contact our customer service team.
Availability of replacements depends on product inventory.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will attempt to accommodate your request, but cancellation cannot be guaranteed once an order has been processed or shipped.
Contact Information
GardenNestte
5366 Central Florida Pkwy
Suite 3
Orlando, FL 32821
United States
Email: support@gardennestt.shop
Phone: +1 347-850-6640
Customer Service Hours (GMT):
Monday–Friday: 09:00–17:00
Saturday–Sunday: Closed